Privacy Policy

Introduction

This Privacy Policy explains how VocalRemover.one collects, uses, and protects information when you use our website, audio separation workspace, account features, billing flows, and related services.

VocalRemover.one is an AI audio tool for removing vocals and creating instrumental or vocals-only tracks. The service may include authentication, credits, audio processing workflows, payments, email delivery, storage, analytics, support, and public information pages.

Information We Collect

We collect information needed to operate, secure, and improve the service:

1. Account Information

   • Name, email address, avatar, login provider, account identifiers, and authentication metadata.
   • Used to create accounts, manage sessions, provide access control, and support user requests.

2. Workspace and Audio Usage

   • Uploaded audio files or URLs, tool parameters, separated outputs, task history, credit usage, and related workflow metadata.
   • Used to run audio separation tools, show your history, manage credits, troubleshoot jobs, and improve product quality.

3. Payment and Billing Information

   • Plan, order, subscription, invoice, payment status, billing email, amount, currency, credits purchased, and payment provider references.
   • Payment card or wallet details are processed by third-party payment providers. We do not intentionally store full card numbers.

4. Device, Log, and Security Data

   • IP address, browser type, operating system, device information, pages visited, request timestamps, error logs, and abuse-prevention signals.
   • Used for security, reliability, fraud prevention, debugging, analytics, and service performance.

5. Cookies and Similar Technologies

   • Cookies, local storage, and similar technologies may be used for login sessions, preferences, analytics, affiliate attribution, and product functionality.

6. Support and Contact Information

   • Messages, subject category, email address, attachments, and any details you submit through contact or support channels.
   • Used to answer requests, investigate issues, and improve support workflows.

How We Use Information

We use collected information to:

• Provide, operate, and personalize the service.
• Authenticate users and protect accounts.
• Process payments, credits, subscriptions, refunds, and invoices.
• Run audio separation tools and deliver instrumental or vocals-only results.
• Store user outputs when the configured product supports history or downloads libraries.
• Send transactional emails, product notices, and support replies.
• Analyze usage, diagnose failures, measure funnels, and improve product quality.
• Enforce terms, prevent abuse, and comply with legal obligations.

Audio Inputs and AI Outputs

Audio separation workflows may be processed by configured third-party AI providers. Only submit audio you own or have the right to process. AI outputs may contain artifacts or be unsuitable for production without review.

Depending on the configured product and providers, uploaded files, separated outputs, and task metadata may be stored so you can retrieve history, manage credits, debug failed jobs, or continue a workflow. Retention behavior may vary by deployment and product configuration.

Third-Party Providers

We may use third-party services to operate the product, including:

• Authentication providers.
• Payment providers such as Stripe, PayPal, or Creem.
• Email providers such as Brevo or Resend.
• AI model providers and inference platforms.
• Storage providers such as S3-compatible storage or R2.
• Analytics, advertising, affiliate, customer support, and hosting providers.

These providers process data according to their own policies and only for the purposes needed to deliver the service.

Information Sharing

We do not sell personal information. We may share information:

• With service providers that help operate the product.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, safety, property, and security of users, the service, or the public.
• During a merger, acquisition, financing, reorganization, or transfer of assets, subject to reasonable confidentiality safeguards.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. No internet service or storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request access, correction, deletion, export, or restriction of your personal information where applicable. Some information may need to be retained for security, legal, tax, billing, dispute, or abuse-prevention purposes.

You can control cookies and similar technologies through your browser settings, but disabling them may affect login, payment, or workspace functionality.

Children's Privacy

The service is not intended for children under 13, or the minimum age required by applicable law. We do not knowingly collect personal information from children.

International Transfers

Your information may be processed in countries other than where you live. By using the service, you understand that your information may be transferred to and processed by service providers in other jurisdictions.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect when posted on this page, unless a later effective date is stated.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us through the Contact page.